Front Office Management
Our Services
Our Core Services
Insurance Eligibility Management
Verifying patients’ insurance eligibility is the essential first step before scheduling any visit, helping minimize claim rejections and ensuring smoother billing processes.
Patient Appointment Calls
With over 60% of patients booking visits digitally, efficient handling of appointment calls is crucial. Our team ensures every call is managed professionally to support seamless scheduling.
Appointment Confirmation
Our front office and billing teams work together to reduce no-shows by implementing timely appointment confirmations and consistent follow-up communication.
Patient Follow Up Visits
MildstoneMD’s front desk solution maintains accurate records of every patient visit, ensuring that all necessary follow-ups are tracked and never overlooked.
Patient Payment Collection
Our advanced systems integrate the entire patient journey—from scheduling to payment—allowing smooth and accurate collection and management of payments at the front desk.
Feedback and Surveys
Understanding patient concerns is key to improving services. We actively gather feedback and conduct surveys to identify issues and enhance overall patient satisfaction.
Monthly AR Reports
Detailed monthly reports provide valuable insights into patient visits and revenue cycles, helping practices stay on track with their financial goals.
Audit and Compliance
Our front desk operations are regularly reviewed through audits to ensure full HIPAA compliance and efficient, standardized process execution.
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Did you know that MildstoneMD is not tied to any specific software? Yes! Our flexible healthcare management solutions integrate smoothly with all major practice management systems. Plus, our dedicated support team is available 24/7—ready to assist you anytime, completely free of charge.
Take Control of Your Revenue Cycle Today
Let Mildstone MD handle your billing while you focus on delivering quality patient care. Get started with a team you can trust.
Testimonials
Honest Reviews from our Customers
Jane Anderson
Medical Practice Owner
“Mildstone MD has transformed our billing process. Their team handles eligibility checks, authorizations, and claims so efficiently that our staff can focus on patient care. We’ve seen significant time savings and improved revenue.”
James Head
Practice Administrator
“Partnering with Mildstone MD has completely improved the way we manage our revenue cycle. Their team took over our billing, coding, and insurance follow-ups with great professionalism and accuracy. We’ve seen a noticeable increase in our collections and a significant drop in claim denials. What impressed us most is their responsiveness and attention to detail. They truly feel like an extension of our own team.”
Frequency And Questions We Can Provide
Frequently Asked Questions
Simply contact us, and our team will guide you through onboarding and setup.
We combine expertise, technology, and personalized service to deliver reliable results.
Yes, we follow all current healthcare regulations and coding standards.
We offer detailed financial and performance reports to keep you informed at every step.